Re: Three - call charges up

Gerry (The MOTH) wrote:
> "xCx" <xcx@bigfoot.com> wrote in message
> news:6h08s6Fi04m8U1@mid.individual.net...
>> alan wrote:
>>>
>>> theve just let me cancell
>>>
>>>
>> Can I ask what you said to them to get them to let you cancel?
>>
>> Did you call customer services and ask for the disconnections team or did
>> you write in?
>>
>> Thanks, xCx
>
> I've just called 3 and been told that only customers who took a contract
> before Oct 2007 can cancel. I asked where it stated this and was told it was
> a policy handed down by Management. When I questioned it I was then told it
> was a change forced on 3 by the government regulations and this was them
> just complying.
>
> What F'in BS. Letter to theregister.com & OFCOM coming up.
>

I've just been told exactly the same thing after being on the phone for
30 minutes, most of it spent on hold whilst the confused sounding guy
obviously spoke to someone in the background.

At least they're being consistent so far, which is something.

xCx

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845tester (19.08.2008 19:03)

xCx (19.08.2008 19:30)