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Re: Texts to Twitter charged at international rates, even though UK number.

On Jun 9, 10:41 am, David Hearn <d...@NOswampieSPAM.org.uk> wrote:
> Stephen Hammond wrote:
> > Isn't the Isle of Man part of the UK ?
>
> No.

OK, I got a reply from twitter....

-------------------------------------------------------
crystal, Official Rep, replied:
Hi guys,

Twitter does not profit from your SMS messages, but we do pay a hefty
bill for international SMS ourselves, which we consider part of
running the business. We do not want you getting a huge bill; that
doesn't do anyone any good.

We do caution people to check with their providers when using any of
our numbers to ensure that they are covered in their text plans. Some
carriers in the UK do not charge extra fees for using +44 762 4801423,
and some do.

We've updated the help articles with additional warnings that UK
carriers are not always excluded from potential international charges,
and we're working on ways to clarify that when you add your number to
the site. Our apologies for any confusion on that point.
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To which I replied:

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I'm even more confused now. If you don't make money from my 25p, what
benefit DO you get from this bizarre system? If they are giving you
outgoing messages for free, then that's one thing. But then that DOES
mean you are profiting from the charges. And if you DON'T get a
benefit, then why annoy SO many customers? More and more blogs and
media are starting to pick up on these as shocked people get large
bills.

I've now checked - only one of the UK's five major providers don't
charge.

Vodafone, T-Mobile, Orange and Three charge up to 25p for these
messages.
o2 appear not to.

I could be wrong about that, but I got that info from OFCOM.

So I think it'd be more honest to say "most UK providers charge up to
25p for sending to twitter".
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