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Complaint to Otelo of BT fraudulent contract

Anyone else find that BT do not reply at all to complaints?

Perhaps you would like to follow the progress of my complaint?

LETTER 1 to BT (no answer received):

Nigel Stagg
British Telecom
Durham
DH98 1BT

Dear Mr Stagg

Account: xxxxxxx
Your Ref: xxxx

I write regarding your letter dated xx/6/09 which states that I have
accepated a new 12 month contract with BT Total Broadband.  I have
accepted no such contract!

The telephone call I made to BT to was enquire as to why I was being
overcharged for an inferior service since I have been receving an
Option 3 2M service at a higher price than your Option 3 unlimited
speed service.  At no point during this telephone conversation was I
advised that in order to no longer be overcharged I would need to
accept a new 12 month contract.

It appears that as a long-standing customer I have been overcharged
for several years.  It is therefore my intention to research
alternative service providers.  Please confirm in writing immediately
that you acknowledge that I have not agreed to a new 12 month
contract.  Should you be unwilling to do this then please accept this
letter as an official complaint and provide me with details of the
ombodsman scheme to which you belong.

Yours sincerely

xxxxxxxxxxxxxxxxx

LETTER 2 to BT (no answer received):

Complaint Review Manager
British Telecom
Durham
DH98 1BT

Dear Sirs

Account: xxxxxxxx

I write regarding my letter dated xx/6/09, copy enclosed, to which I
did not receive a reply.  I now require an investigation from a
Complaint Review Manager.

Due to this poor level of service I have therefore decided to switch
to an alternative supplier.  I still require clarification as to my
current tariff and contract with you.  To this end I have cancelled my
direct debit so that I may be in control of the final bill.  Once I
have received a final bill from you and the clarification from you
requested in this and my previous letter I can make an informed
decision as to the fairness of the bill.

It is a shame that your poor customer service in this regard has lost
you a life-long customer!

Yours faithfully

xxxxxxxxxxx

LETTER to Otelo (awaiting reply)

Otelo
PO Box 730
Wilderspool Park
Warrington
WA4 6WU

Dear Sirs

I write regarding a complaint about British Telecome.  I attach copies
of two letters sent to British Telecome, neither of which have
received a reply.

My complaint is that British Telecome have fraudulently initiated a 12
month contract without my permission and that they do not reply to my
communications regarding this fraudulent act.

Yours faithfully

xxxxxxxxxxx

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