Re: BT Business Line Contract Query

On Jun 10, 4:39 pm, "Peter Crosland" <g6...@yahoo.co.uk> wrote:
> My sister signed up for a BT business line since she runs a business
> from her home. She recently fell ill and spent some time in hospital.
> Since then her business is bringing in far less money and she's
> decided that she can't justify having the line.
>
> She was aware that BT would charge her a termination fee of (I think)
> £130 which she was happy to pay but now they want to charge her the
> full rental for a five year contract. It's something over £800 pounds
> and are demanding it within 7 days.
>
> Is this normal and can BT hold her to this length of contract?
> Naturally, there was no mention of this when the people at BT
> pursuaded her to take out the longer contract.
>
> Hope somebody has the answer as this is driving us crazy with worry.
> There's no way she can find £800 in seven days!
>
> What does the contract that your sister signed say? Contracts have to be
> reasonable and a penalty such as this sounds unreasonable. BT May be
> entitled to the loss of profit but this would have to be after taking into

> account the fact that they would not incur many of the costs over five yea
rs
> if they were not providing the service.
>
> Peter Crosland

Many thanks Peter. That's what I suspected. It's not that we don't
mind incurring the penalty charge but £800 just seems excessive.

Sam
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