Re: BT Business Line Contract Query

On Tue, 10 Jun 2008 07:48:50 -0700, samapeel passed an empty day by
writing:

> Hi,
>
> My sister signed up for a BT business line since she runs a business
> from her home. She recently fell ill and spent some time in hospital.
> Since then her business is bringing in far less money and she's decided
> that she can't justify having the line.
>
> She was aware that BT would charge her a termination fee of (I think)
> Â£130 which she was happy to pay but now they want to charge her the
full
> rental for a five year contract. It's something over Â£800 pounds and
are
> demanding it within 7 days.
>
> Is this normal and can BT hold her to this length of contract?
> Naturally, there was no mention of this when the people at BT pursuaded
> her to take out the longer contract.
>
> Hope somebody has the answer as this is driving us crazy with worry.
> There's no way she can find Â£800 in seven days!
>
> Thanks,
>
> Sam.

It works like this Sam. They (mis)sell you a Featureline Compact and give
you free installation - in return you sign a five year contract.

Is the contract 'unfair'? Well it could be argued that the penalty should
be no more than the cost of the installation plus any balance on the
remainder of a 12 (or minimum term) contract. After all, had you have
ordered an ordinary business line and paid for installation that is all
you would have had to pay. This may shed some light on it:
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Antworten

albert d. (10.06.2008 17:50)