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Re: BT Business Line Contract Query

My sister signed up for a BT business line since she runs a business
from her home. She recently fell ill and spent some time in hospital.
Since then her business is bringing in far less money and she's
decided that she can't justify having the line.

She was aware that BT would charge her a termination fee of (I think)
£130 which she was happy to pay but now they want to charge her the
full rental for a five year contract. It's something over £800 pounds
and are demanding it within 7 days.

Is this normal and can BT hold her to this length of contract?
Naturally, there was no mention of this when the people at BT
pursuaded her to take out the longer contract.

Hope somebody has the answer as this is driving us crazy with worry.
There's no way she can find £800 in seven days!


What does the contract that your sister signed say? Contracts have to be
reasonable and a penalty such as this sounds unreasonable. BT May be
entitled to the loss of profit but this would have to be after taking into
account the fact that they would not incur many of the costs over five years
if they were not providing the service.

Peter Crosland

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