Re: BT Business Line Contract Query

On Jun 10, 9:57 pm, Jono <notha...@blueyonder.invalid> wrote:
> on 10/06/2008, samap...@yahoo.co.uk supposed :
>
>
>
> > Hi,
>
> > My sister signed up for a BT business line since she runs a business
> > from her home. She recently fell ill and spent some time in hospital.
> > Since then her business is bringing in far less money and she's
> > decided that she can't justify having the line.
>
> > She was aware that BT would charge her a termination fee of (I think)
> > £130 which she was happy to pay but now they want to charge her the
> > full rental for a five year contract. It's something over £800 pounds
> > and are demanding it within 7 days.
>
> > Is this normal and can BT hold her to this length of contract?
> > Naturally, there was no mention of this when the people at BT
> > pursuaded her to take out the longer contract.
>
> > Hope somebody has the answer as this is driving us crazy with worry.
> > There's no way she can find £800 in seven days!
>
> I wonder what she's signed up for - the termination charges for a
> standard line is usually along the lines of remaining number of months
> of first year plus 20% of the remainder
>
> See
> <http://www.serviceview.bt.com/list/public/current/Exch_Lines_boo/0002...>

>
> Has she signed up to the BT Business Plan which commits her to a
> certain call spend in addition to a LTC on her line...?
>
> That said, I thought the longest term on a regular line was 24 months -
> does she have a featureline? (does she have to dial 9 to ring anyone?)

Yes, she has to ring 9 to dial out. I'll check on the contract more
fully tomorrow (Wednesday) and get back to you.

Thanks again for all the help and advice, much appreciated.

Sam
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