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BT charges

I was just paying my BT bill and finally decided that if I have to pay a
penalty for not using Direct Debit then I will make sure that processing
my payment costs them something.  So I will in future always pay by
cheque posted to them, I have used online / electronic payment for many
years (Before Internet!).

I EMailed a complaint to them and got a phone call back within minutes.
I felt sorry for the Customer Services person because I am sure he know
that what I was saying was true though I know there is nothing that he
can do about it apart from log the complaint.


MB

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