Re: Phantom calls on BT bill

Paul Clarke wrote:
> Friends of mine went on holiday from the UK to Paris in January.
>
> When their BT bill arrived recently, it included two 0845 calls costing
> approx. £10 in total plus VAT, allegedly made whilst they were out of th
e
> country. They are an elderly, childless, married couple whose house was le
ft
> locked and burglar alarmed during their absence abroad. Nobody else has
> legitimate access and no burglary has occurred. The phone inside the house

> and not in an outhouse, etc.
>
> BT's call centre which they've rung several times (India of course - they
> could barely understand some of the operators!) says this could not happen

> and that someone must have used their phone in their absence, by some mean
s
> or other.
>
> How are phantom calls of this kind created and what's to be done?

Your friends may find the simplest course of action to fill in the
form at http://www2.bt.com/beta/apps/billingdisputeweb/callcharges/DisputeCa
tList.do

Regards
Sunil
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