Problems with Sky+

Hi

We've been having a few problems with our Sky+ box which is well out of
warranty and I wonder if you can advise?

After several recordings "skipping" with loss of sound intermittently, the
box simply switched itself off (standby) on Saturday night whilst recording
two programmes and while we were watching a previously recorded film.

After about 5 minutes it came back on and carried on recording both
programmes. However on checking it the recordings were only saved from when
the box had powered back on. These recordings carried on well past the
actual end of both shows and couldn't be manually switched off. In fact we
ended up unplugging the box to stop it.

When the box came back on we checked the previous recordings and found most
of them played, but with the intermittent skipping / sound problems. At this
point we did a system tidy, which had no obvious effect.

We then deleted everything from the planner and did a full system reset.
This seems to have cured the problem for the moment, but talking to a
colleague he advises that he had similar recurring problems and eventually
the box just died and he had to get another from Sky (following a call out
the box was replaced with a refurbished one).

Is there anything we can do to avoid this, or if the worst should happen
what is the best deal to go for with Sky? Is threatening to switch to cable
likely to prompt a reduced cost or free call out? Alternatively are there
any deals to be had if we switch to HD, which I quite fancy but can't really
justify the extra £10 a month on top of the expense of the box / install.

Thanks

Dave
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