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First Capital Connect Discounted Fares Unavailable from other TOCs

FCC have recently widely advertised that they are offering discounted
fares compared to other TOCs on shared routes. Typically there is the
East Croydon (or boundary zone 6) to / from Brighton at £8.25 for
senior railcard day return. HOWEVER this is unavailable from SWT
ticket offices and Southern ticket offices. All they offer is the full
Southern fare at £9.30. Why so? However the cheaper FCC fare *is*
available from *machines* at East Croydon (if you spend time surfing
the various options). Whenever I've tried to purchase said FCC fare at
SWT and Southern ticket offices I've been told by the clerks that the
fare is not listed and therefore is not available. Even when I've
shown previous FCC tickets they've denied their existence!!! AND at
Farringdon the fare is not available either despite it being a FCC
station. T4L add on a 'facilitation fee' making the fare £8.90'ish.
Since FCC is widely advertising its discounted fare it might also be
expected that other TOCs offer the fares when requested. However
either the clerks are too bloody lazy to look for them or the TOCs
have a policy of not offering FCC fares. Charging the higher fares by
default is not acceptable. SB.

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