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Re: Ticket barriers and the law

On Fri, 25 Jul 2008 20:34:32 +0100, "exrailman"
<spamaway@ntlworld.com> wrote:

>The cynic in me says that the staff disappear as soon as things go wrong,
>cos they dont want the hassle... I dont blame them either.

It might be that.  But there's also the side that it's quite insulting
to practice revenue protection when the service has deteriorated to a
point where it really isn't worth paying for.

Opening barriers and not carrying out ticket checks (but still passing
through the train to give advice, perhaps) is a piece of good customer
service in such situations.

Neil

--
Neil Williams
Put my first name before the at to reply.