Re: New "simpler" fare structure nearly DOUBLES cheapest tickets. Does this affect YOU?

UPDATE: I received a letter dated June 10th with the following (and
just to annoy the people with nothing better to complain about - I'm
going to top post myself, in order that I can pretend I'm a sad
pathetic paunchy middle-aged friendless netkkkop with nothing better
to do except complain about top-posters, thus creating a massively
drawn out off-topic thread of interest to no-one...)

Anyway, here's the letter I got:
----------------------------------------------------------------------------
-
Thank you for your further letter about the re-structure of our
tickets.

I am sorry for the confusion we may have caused in our previous
communications with you.  Following your original phone calls and
letters to us we had discovered some anomalies in our fare structure.
This affected a few fares where connecting train operators were
involved.

As a result, we have had twenty incidents of customers being charged
incorrect fares.
These fares have now been corrected and if the customers contact us we
will reimburse them. Regrettably as these purchases were made at
stations we do not have the customers details to contact directly.  We
have also made the Telegraph aware of these fare anomalies and our
efforts to correct the fault.

If you have purchased an incorrectly priced ticket please send it to
us in customer relations and we will reimburse you for the difference
in fares.

Thank you for giving us the opportunity to address this matter once
again.

Yours sincerely

VIC SAVILLE
Team Leader
----------------------------------------------------------------------------
-

TWENTY incidents?!? I spoke to ten people on trains myself! Don't tell
me only 20 people went from the south to Wales (or any other
combination of XC > non-XC) on advance tickets in that time! I
particularly like:
Following your original phone calls and letters to us we had
discovered some anomalies in our fare structure
Er, no...following my recording your lies, getting the press involved,
then CC-ing the whole lot to Passenger Focus, ATOC and Mr Ruth Kelly,
you had to stop lying. I TOLD them about the incorrect fares before
the 18th May! The nerve of some of these companies....

And in spite of the line,
We have also made the Telegraph aware of these fare anomalies and our
efforts to correct the fault
there's nothing on the
Cross Country Trains or ATOC press release site
http://www.atoc-comms.org http://www.crosscountrytrains.co.uk/AboutCrossCoun
try/PressAndMedia.aspx
and nothing I can find in the Telegraph. There's a mention of the

Passenger Focus statement though:
http://www.passengerfocus.org.uk/news-and-publications/press-release.asp?dsi
d=1686
----------------------------------------------------------------------------
-
Passenger Focus is lobbying Virgin Trains, Cross Country and National
Express following changes in ticket use restrictions in some parts of
the country
----------------------------------------------------------------------------
-
(click link above to read the rest).

Anyway, I've updated the blog
http://www.digitaltoast.co.uk/simplified-train-fares-ripoff-scam-price-rises
.
But there you have it - time to get claiming!

On May 20, 9:10 pm, digitaltoast <digitalto...@gmail.com> wrote:
> Hey, do I have an update for YOU!
>
> Following on from my earlier post exposing the train fares scam since
> the "simplification", I have an update:
> Cross Country admit the wrongly priced ticket are STILL on sale - even
> though they say they've know about them for a week (since last Wed -
> even though I first contacted them on 29th April!)
>
> And yet, a letter from Arriva XC arrived this very morning - the key
> sentence is:
> "Value tickets are now being charged based on the milage[sic] used. I
> can confirm the cots[sic] of your tickets are correct and in line with
> the CossCountrys[sic] fare structure for Value tickets".
>
> Here's where we are now - I phoned ATOC, passenger focus, Virgin and
> Cross Country. They all blame each other, and after I gave up with the
> interweb and call centres, I went into a ticket office, and a helpful
> man looked at his official fare book, scratched his head, looked at
> something else, scratched his head again, looked puzzled and
> explained:
>
> "I don't understand this - according to the official fare book from
> ATOC, your ticket has gone up from £12 to £16 but that £16 fare
isn'
t
> shown as existing in the ticket system, another part of which says
> that the cheapest fare is £19.50 but that doesn't exist either, and
> the cheapest ticket I can now find on the system is £21 which is an
> incorrect fare which it won't let me book".
>
> He then rubbed his head in his hands and explained that basically, the
> whole thing had been a nightmare and that just today they had found
> another anomaly which meant that a certain Cross Country first class
> fare was £72 more than it should have been!
>
> I tell you, this thing is going to blow up big time - but it's taking
> more time and energy than I have. Can anyone help me with this? I need
> a fares expert and a media expert - I've contacted the  Western Mail,
> Daily Telegraph, You and Yours and Moneybox. I need help pushing this
> story out to more media though, and with more rock-solid examples of
> how the public are being ripped off by this scam.
>
> I've written a full blog post about it, with screenshots and
> everything to prove the points...http://www.digitaltoast.co.uk/more-simpli
fied-train-fare-scams-and-lies
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