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Re: BT payment handling charge

On Mon, 02 Nov 2009 23:56:26 +0000, brian <me@privacy.net> wrote:

>Hi,
>
>I know that BT charge their customers £4.50 payment handling fee on the
>quarterly bills and this is for cheques and cash payments but what about
>instant online payments through my current account? I have refused to
>pay this charge for the last 3 months as it doesn't cost them a thing to
>process but they charge me, that's theft in my book. I refuse to be
>bullied into setting up a direct debit, I prefer to pay my way. Now they
>say they're going to charge £7.50 late payment fees, more theft.
>
>Do I have any rights here or am I screwed?

Regrettably you have no rights.  The chairman of the Nottingham
Elders' Forum, Dennis Andrews, took BT to court earlier this year over
this very matter and lost his case.  He not only lost but had to pay
BT's costs amounting to £2000 which is most unusual in a small claims
action.

His story is to be found here:

http://www.thisisnottingham.co.uk/news/Pensioner-s-defeat-BT-battle/article-849338-detail/
article.html

--
Alasdair.

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