• Als Spam markieren
• Beitrag melden

• 
  Diese Gruppe Alles

• Archiv
• RSS-Feeds

• Kontakt
• Hilfe
• Impressum
• Datenschutz

HB correspondence and complaint handling?

Is it standard procedure for letters to the LA revenues & benfits dept
about HB/CTC to be replied to only in the name of the manager of that
dept (pre-printed, not signed), even if s/he has not seen a copy of the
ingoing or outgoing letters? If so, why? Cannot staff who actually
write the letters be named as the sender?

Further, if I write to the manager by name and FAO and I receive a
reply supposedly from him, how do I know he has actually written it or
even seen it -- especially if it is in response to a complaint? Lastly,
if I'm not happy with the response from a letter sent personally to the
manager, who do I complain to -- apart from the local government
ombudsman? TIA

Antworten