• Als Spam markieren
• Beitrag melden

• 
  Diese Gruppe Alles

• Archiv
• RSS-Feeds

• Kontakt
• Hilfe
• Impressum
• Datenschutz

Bank Insists on Telephone Closure of Account

I recently wanted to close an ING account.

I telephoned and said that I wanted to conduct the closing of the
account in writing  - as I wanted a formal record of the process.

I write to them - they transfer all money to my linked account - or
send me a cheque - and confirm that they have done so in writing.

(The reason why I wanted to close it and do it formally in writing are
not relevant)

They told me that I could only close the account by telephone.

Their Ts&CS do in fact state:

You may ask us to close your account or accounts at any time, but you
must telephone us with this instruction.

But then for them:

We may close your account or accounts by giving you at least 30 days'
notice in writing (sent by
e-mail or post).

Is that first condition an "unfair condition" at all - given that they
can close it in writing but you can't?

What if you genuinely lost the ability to speak?

It must be a sign of the times - at one time some contractual matters
must be in writing - now they must not !!

Antworten