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Windows Live Mail program and Hotmail account - sent items are not saved

A customer is using Windows Live Mail as a replacement for Outlook Express
to send/receive mail for a Hotmail account: this was forced upon him because
Hotmail have withdrawn support for the protocol that OE uses for accessing
web-based mail such as Hotmail.

Despite a Tools | Options | Send setting "Save mail to Sent Items" being
enabled, no sent mail gets saved to that folder. I can't find anything about
this symptom in Live Mail's help or on support.microsoft.com. Has anyone
encountered and fixed the problem?

Interestingly, the customer also has a POP account that he monitors with
Live Mail, and (usually) sent items which are sent from that account do end
up in its Sent Items folder.