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Re: I give up, how do I find a PC support company for friends?

On Fri, 06 Nov 2009 16:04:27 -0000, Conor <conor@gmx.co.uk> wrote:

> In article <7lirdrF3cd8bmU1@mid.individual.net>, Adrian C says...
>>
>> This week I have had 5 calls from very non-technical stay-at-home folks
>> wanting their XP PCs sorted out.
>>
>> Due to commitments I'm not able to jump around and help them through
>> some really silly problems (like updating AV software, install their
>> broadband, etc...) and hold their hands explaining basic things for the
>> fiftieth time.
>>
>> Isn't there an online directory of support companies that can visit on a
>> per-hour / or better per-job basis, that won't charge excessively, and
>> will discuss these things with customers young and old in plain english?
>> Not interested in firms that do *everything* via remote desktop
>> connections.
>>
> Tell them to buy a copy of Windows XP/Vista for Dummies and sort
> themselves out.
>
> I've stopped doing home visits because its nothing but grief. You can't
> charge for the time you lose travelling nor the 30 minutes per hour you
> spend watching the progress barand they don't let you get on with the
> job, waffling on incessantly about all kinds of shit you're just sick of
> hearing.
>
>

Home visits:

I agree that home visits are often unproductive and jobs like virus
removal or chkdsk /r repairs where you are sat waiting for a 30 min. scan
to complete are just a PITA. I've migrated many of the jobs that I used to
do on-site to a "bring it to me and I'll fix it" basis.

I charge less for this, get much more done and earn more.

If they a worried about reconnecting after I'll deliver it back and
reconnect for an extra fee, otherwise they get a call when it's done and
collect.

There are however some jobs which can't be done off-site i.e. Install
wireless router, sort out dial problems etc.
For those I still visit.

I have also developed a "fix" for the constant interruptions you get when
concentrating & trying to fix the problem you've come for.

Use body language: Turn away from their PC, face them and do nothing but
politely listen and then reply to their barrage of questions.
Usually it soon dawns on them that they are paying for your time and
getting nothing but a few questions answered - they then go quiet or go
away.

If they don't, I don't mind either; nice to be paid to sit & chat...

Try it - It works.

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