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More HMRC incompetence

I requested an online agent authorisation on 29 June 2008 and on 19
July 2008 I got a warning that the code would expire in seven days. I
chase my client but he hasn't received the letter. He got the letter
on 21 July 2008! I phoned HMRC and they said the system works! You get
the letter before the code expires! They explained that the letters
sit in a warehouse before being sent out and this could take three
weeks. I said that this is not how it should work and I was told that
nobody knows who decides these things and trying to get things
improved is a waste of time.

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